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Our terms and conditions are as follows:-

Website images
All images shown are for illustration only and are not to scale.

All items on this site available at the time of illustration however an item may occasionally become temporarily out of stock.  In this event, we will endeavour to offer an alternative product to suit your requirements.

All gift items are individually boxed unless otherwise stated.

Qty price
The price shown is per item for quantity purchase and does not include vat.
Single item price as shown and includes vat.
The quantity price is based on a minimum order of 24 gifts.  
Purchase of 5 gifts or less will be charged at the single item price.
Other quantities in excess of 100 gifts may also attract a discretionary discount and returns will only be considered on those gifts ordered above 100 - please contact us to discuss your requirements.

Gift wrapping
We offer an excellent FREE gift wrapping service which includes a standard compliment card with the following wording 'With the compliments of the Master and Brethren of the Lodge'  

Delivery charges
All UK mainland orders are despatched for next day delivery (excluding weekends) via our courier service or Royal Mail (small packages only).  We will contact you to confirm a convenient delivery date and destination as a signature will be required.
Carriage including insurance is charged at cost and does not normally exceed £12.00 + vat.

We know from both personal and professional experience how difficult it can be to estimate the accurate number of gifts that you will require when placing your order.  In view of this, we offer a return service and will accept back unused gifts in their original packaging, including gift wrap, if supplied to you wrapped.  For full refund of gift cost, gifts should be returned within 14 days of your function date.  Return service is not available on orders of 30 gifts or less or on menus, tassels, placecards, fans, perfumery or personalised items (unless faulty).  Wrapping and delivery charges are also non-refundable. 

We hope that this service will assist you when planning your event but would respectfully request that returns are kept to a minimum where possible. 

Full payment would be appreciated on receipt of goods however where this is not possible, we will be happy to accept payment within 14 days following the date of your event.

Due to long established relationships and a loyal customer database, most Lodges already have account facilities with us.  If placing an order for a Lodge Ladies Festival, please check with us if your Lodge has an existing account.

Payment can be made by cheque or paid directly into our bank account, details of which will be found on your invoice.  The invoice will be despatched with your goods.

If you are placing your order well in advance of your function, a deposit may be required to secure price and availability.